SHIPPING & RETURNS
SHIPPING INFORMATION
At The Trekkers Trove, we're thrilled to get you geared up and ready for your next adventure. Here's what you need to know about our production and shipping times:
Production Time:
- Once order is confirmed, please allow up to 2-7 business days to receive a tracking number.
- Please note that some personalized items may require additional time.
Shipping Durations:
Most of our products are shipped worldwide and timeframes are quoted by our carrier as 2-9 business days depending on your location.
Please keep in mind that these durations are approximate and can vary depending on customs and other factors. For specific shipping inquiries, tracking details, or any assistance you might need along the way, our dedicated support team is here to guide you. Your adventure is our adventure, and we're committed to making sure you're well-prepared for every step of the journey.
RETURN POLICY
Explorer-Approved Return Policy
At The Trekkers Trove, we stand by the quality of our adventure gear, and your satisfaction is our priority. While we strive to make every product perfect, we understand that even the wildest journeys can sometimes have unexpected twists.
1. Exchange or Refund for Damaged Goods: If your gear arrives damaged on its journey to you, we're here to make things right. Contact our support team within 10 days of receiving your purchase, and we'll arrange for an exchange or a full refund, no questions asked. Your adventure should be free of unexpected bumps.
2. Made-to-Order Prints: Please note that our personalized products are made-to-order, crafted with care especially for you. We'll handle returns or swaps only if there are quality issues in printing or production.
So, gear up and adventure on with confidence, knowing that we've got your back if your gear ever faces a rough patch. For any assistance or questions, don't hesitate to reach out to our support team. Your adventure is our adventure, and we're in this journey together.
